Privacy Policy

This Privacy Policy explains the basis on which we handle any personal data that we collect from you or that you provide to us when you use the Alkhattat platform, our websites, and our applications (collectively referred to as the “Services”).

At Alkhattat Platform for Information Technology, we recognize the importance of protecting your personal data and are committed to maintaining its confidentiality and using it in accordance with this Policy. By using our Services, you agree to the data processing practices described herein.

References to “we”, “us”, and “our platform” refer to Alkhattat Platform for Information Technology, and references to “you” or “user” refer to any person using our Services.

 

First: Data We May Collect About You

We may collect and process the following types of data:

  1. Account and Registration Data

    • Your name, email address, mobile number, password, and any other basic identification data you provide when creating your account.

  2. Usage and Interaction Data

    • Data you provide when filling out forms, requesting design, advertising, or creative services, or communicating with calligraphers and service providers through the platform.

    • Any feedback, inquiries, or correspondence you send to us.

  3. Technical Data

    • Your IP (Internet Protocol) address, browser type, operating system, and general usage data relating to the website or application.

    • Use of cookies or similar technologies to enhance your experience.

  4. Payment Data (where financial transactions exist)

    • Certain payment data may be collected through payment service providers. We do not retain full card details on our systems and rely on security controls in accordance with applicable standards.

 

Second: How We Use Your Data

We may use your data for the following purposes:

  1. To create your account and manage your access to Alkhattat and its Services.

  2. To provide the services you request from us through the platform (such as connecting you with calligraphers, carrying out creative work, or enabling you to benefit from educational and advertising services).

  3. To communicate with you regarding your requests, inquiries, or any changes to our Services or policies.

  4. To improve our Services and your experience on the platform, including for internal analysis and statistical purposes.

  5. To comply with applicable laws and regulations, to the extent required.

  6. To send informational or marketing messages about our Services, where we have obtained your consent, where such consent is required.

 

Third: Sharing Data with Third Parties

We do not share your data with external entities for incubation, acceleration, or startup support purposes.

We may share some of your personal data only in the following cases:

  1. Technical and Operational Service Providers

    • Such as hosting providers, payment systems, and email or SMS delivery services, to the extent necessary to operate the platform and provide the Services and subject to their obligation to maintain data confidentiality.

  2. Calligraphers and Service Providers on the Platform

    • When you request a service from a calligrapher or creative service provider via the platform, we may share with them certain data necessary to perform the service (such as your name, contact details, and project requirements), limited to what is required to deliver the service.

  3. Clients on the Marketplace

    • If you are a calligrapher or service provider registered with us, we may display your profile and an appropriate contact method within the platform or share limited data with clients you work with, for the purpose of enabling communication and completing the agreed work.

  4. Compliance with Laws

    • We may share your data when required to do so under applicable law or pursuant to an order from a competent authority.

We will not sell your personal data to any third party.

 

Fourth: Data Protection

We take reasonable technical and administrative measures to protect your data from unauthorized access, loss, alteration, or unlawful disclosure.

However, data transmission over the internet cannot be guaranteed to be completely secure, and you bear the responsibility for sending any data at your own risk.

You are also responsible for maintaining the confidentiality of your login information and for not sharing it with any other party.

 

Fifth: Data Retention

We retain your personal data for as long as necessary to achieve the purposes for which it was collected, or for the period required under applicable laws and regulations.

 

Sixth: Your Rights

Subject to applicable laws, you may have certain rights regarding your personal data, such as:

  • The right to request access to your data.

  • The right to request correction of any inaccurate data.

  • The right to request deletion of certain data in cases allowed by law.

You can contact us at:
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to exercise any of these rights or to inquire about this Privacy Policy.

 

Seventh: Changes to This Privacy Policy

We may update this Policy from time to time. Any changes will be published on this page along with an updated “Last Updated” date. Your continued use of the platform after any changes are posted will be deemed as your acceptance of the updated Policy.

Last Updated: 12/11/2025