Return & Refund Policy

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Written by: beatbrain
Category: Uncategorised

Last Updated: [12 May 2023]

At Al-Khattat Platform, we value customer satisfaction and aim to ensure a fair and transparent return and refund process, while respecting the nature of handmade and craft products.

1. Return Eligibility
Products may be eligible for return within 7 days of delivery if they meet the following conditions:

  • The product is unused, in its original condition, and in original packaging.

  • Proof of purchase (order confirmation or invoice) is provided.

  • The reason for return falls under accepted categories (see Section 2).

Non-returnable products include:

  • Custom-made or personalized items.

  • Perishable goods or products with an expiration date.

  • Digital downloads or services.

2. Accepted Reasons for Return
Returns are accepted only if:

  • The product received is damaged or defective.

  • The product significantly differs from its description or images on Al-Khattat Platform.

  • An incorrect product was delivered.

3. Refund Process
Once your return is approved, you may choose between:

  • A full refund to the original payment method.

  • An exchange for a similar or identical product (if available).

  • Store credit for future purchases.

Refunds will be processed within 7–14 business days after we receive and inspect the returned item.

4. Return Shipping Costs

  • If the return is due to our error (wrong, defective, or damaged product), Al-Khattat covers shipping costs.

  • If returned for other reasons, the buyer bears the shipping costs.

5. Lost or Damaged Return Shipments

  • Customers are responsible for securely packaging return items.

  • Al-Khattat is not responsible for lost or damaged returns during shipping.

6. Non-Returnable / Non-Refundable Items

  • Custom-made or personalized products.

  • Clearance or final sale items.

  • Gift cards.

Terms and Conditions

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Written by: beatbrain
Category: Uncategorised

Effective Date: [12 May 2023] — Last Updated: [12 May 2023]

Welcome to Al-Khattat Platform, a space dedicated to connecting talented artisans and creatives with customers who appreciate handmade, unique, and high-quality creations. By accessing our website, mobile app, or related services (collectively referred to as the “Platform”), you agree to be bound by these Terms and Conditions. Please read them carefully before using the Platform.

1. Definitions

  • “Platform” refers to the website, app, and related services of Al-Khattat Platform.

  • “Seller” refers to a registered user offering handmade or craft products for sale on the Platform.

  • “Buyer” refers to a registered user or visitor purchasing products from sellers on the Platform.

  • “User” refers to anyone using the Platform, including buyers and sellers.

  • “Products” refers to handmade, custom-made, or craft products offered for sale.

2. Eligibility
To use the Platform, you must:

  • Be at least 18 years old or have legal consent from a parent/guardian.

  • Provide accurate, up-to-date, and complete registration information.

  • Comply with all applicable laws in your jurisdiction.

We reserve the right to suspend or terminate your account if false information is provided or these terms are violated.

3. Account Registration

  • Sellers must create a verified account to list and sell products.

  • Buyers may create an account or checkout as guests.

  • You are responsible for keeping your login credentials confidential.

  • You agree to promptly notify Al-Khattat Platform of any unauthorized account use.

4. Seller Responsibilities

  • All products must be handmade, original, and comply with Al-Khattat’s product guidelines.

  • Sellers must provide accurate descriptions, pricing, and shipping details.

  • Sellers are responsible for fulfilling orders, packaging, and timely delivery.

  • Prohibited items include counterfeit goods, hazardous materials, and items violating intellectual property laws.

5. Buyer Responsibilities

  • Buyers must review product details before purchasing.

  • Payments must be made through approved Al-Khattat payment methods.

  • Buyers agree not to request unjustified refunds or returns.

6. Pricing and Payments

  • Sellers set their own prices; however, Al-Khattat may charge transaction or service fees.

  • Payments are processed securely through approved gateways.

  • Payments may be withheld if fraudulent activity is suspected.

7. Intellectual Property

  • All content, logos, and designs on the Platform are owned by or licensed to Al-Khattat.

  • Sellers retain ownership of their product designs but grant Al-Khattat a non-exclusive license to display, promote, and market their products.

  • Users may not copy, reproduce, or distribute content without permission.

8. Prohibited Activities
Users must not:

  • Post false, misleading, or harmful information.

  • Engage in harassment or abusive behavior.

  • Use automated tools to collect Platform data.

  • Sell prohibited or illegal products.

9. Shipping and Delivery

  • Sellers set their own shipping fees and schedules.

  • Delays caused by customs, couriers, or external factors are not the responsibility of Al-Khattat.

10. Returns, Refunds, and Cancellations

  • Return/refund eligibility is determined by Al-Khattat’s Return & Refund Policy.

  • Custom-made or personalized items are generally non-refundable except in cases of damage or defect.

11. Dispute Resolution

  • Buyers and sellers should first attempt to resolve disputes directly.

  • If unresolved, Al-Khattat may mediate but is not legally obliged to settle disputes.

12. Limitation of Liability
Al-Khattat is not liable for:

  • Losses from transactions between buyers and sellers.

  • Product defects, misrepresentations, or non-delivery.

  • Any indirect, incidental, or consequential damages.

13. Termination
We may suspend or terminate your account at our discretion if you violate these terms or engage in illegal activities.

14. Changes to These Terms
Al-Khattat reserves the right to update these terms at any time. Changes will be posted with an updated effective date.

15. Governing Law
These terms are governed by the laws of [Enter country/region]. Any disputes will be resolved in the courts of [Enter jurisdiction].

Privacy Policy

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Written by: beatbrain
Category: Uncategorised

Effective Date: [12 May 2023]

At Al-Khattat Platform, we value your trust and strive to protect your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile app, and related services (collectively referred to as the “Platform”).

By accessing or using the Al-Khattat Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect the following types of information:

Personal Information:

  • Name, email address, phone number, billing/shipping address.

  • Account login details upon registration.

Payment Information:

  • Payment card details, bank account information, and transaction history.

  • Payments are processed via secure third-party providers; we do not store your full payment details.

Order and Purchase Details:

  • Products purchased, order history, shipping details.

Technical and Usage Information:

  • IP address, browser type, operating system, device identifiers.

  • Browsing activity on our Platform (pages visited, time spent, clicks).

Communication Data:

  • Messages, inquiries, customer service correspondence.

2. How We Use Your Information
We use your information to:

  • Process and deliver your orders.

  • Provide customer support and resolve issues.

  • Improve our Platform, products, and services.

  • Send promotional offers, updates, and marketing communications (you can opt out anytime).

  • Prevent fraudulent transactions and ensure Platform security.

  • Comply with legal obligations.

3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:

  • Service Providers: Such as payment processors, shipping companies, IT service providers.

  • Business Partners: Vendors, artisans, and suppliers whose products you purchase.

  • Legal Authorities: If required by law or in connection with legal claims.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Remember your preferences.

  • Track Platform performance and enhance usability.

  • Personalize your shopping experience.

You can manage cookies in your browser settings, but disabling them may affect your experience.

5. Data Security
We apply industry-standard security measures to protect your data. However, no electronic method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw your consent to data processing.

  • Request a copy of your stored data.

To exercise these rights, contact us at [Enter contact email].

7. Data Retention
We retain your data only as long as necessary to fulfill the purposes stated in this policy or as required by law.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

CK page builder

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Written by: beatbrain
Category: Uncategorised

module courses

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Written by: beatbrain
Category: Uncategorised
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